6 Small Business Website Must-Haves

By on February 27, 2012

Owning and running a small business now most certainly requires the inclusion of an effective website.  Even the smallest business is expected to have at least some sort of web presence.  Simply paying the kid down the street to set up a run-of-the-mill boring website is more than likely not worth your money.  Being a smart small business owner, you should view your website as a money maker, not a money-taker.

Every business website worth your money should have the following 6 essential features:

1. Customer Reviews and Testimonials

There is no better marketing than word of mouth marketing.  Well, in this day and age, customer reviews and testimonials on your website are just as close as we can get.  Of course your own website content will scream from the rooftops how great of a company you are, but having the word of satisfied customers makes your claims slightly more believable.

2. Contact Information

This one seems really obvious to have the basic business contact information on the site, but it happens!  Also there’s no reason to hide this information.  A lot of the time, for whatever reason, it’s difficult to find a basic phone number and address for a given company.  Having a phone number, address, and email address in more than one location isn’t a bad idea, either.  An emboldened “Contact Us” page, as well as reiterated near the top of the homepage, and contact information at the bottom of each page are a great idea even if they are ever so tiny.

3. Social Links

You’ve seen them attached to nearly every article you’ve ever read online.  You know, that bar of tiny icons offering, “share this,” “email this,” or “like this.”  These little icons are a great way for word to be spread about your website or information on your website.  Allowing your readers to share your information is essentially a customer testimonial that they like what you have to say and want to share it with their friends. Fantastic!

Having a website is likely not enough for most business’ web presence these days.  In a matter of a few hours, new social media accounts can be set up for your business on pages like Facebook, Twitter, Foursquare and many other sites. Creating these social media links on your webpage will create a sort of circular rope of connectivity, which is fantastic for search engine optimization.

 4. A Blog

 The thought of a blog can scare those new to websites but really is much simpler than most think, and they are a great way to drive traffic to your website.  Think of a blog like a more personable voice for your company.  Blogs are great to upload new information and exciting news about your company more frequently than you would for your webpage.

Simply put, blogs help make Google happy, and search engine optimization is all about making Google happy.  The best way to make the almighty Google happy is to refresh new information frequently, have a lot of it, and include a lot of key words.  The happier Google is with these simple factors, the higher your website will appear on a Google search list. A blog is the surefire easiest way to go about doing so.

 5. Information Capture Form

Even the best website may not be able to convert a looker into a customer.  Often viewers of your site will be visiting at off-business hours, and though they may want to contact you with questions or business, they figure they’ll wait until the morning and then forget.  Having an information capture form can be priceless! By allowing your website visitors to give you their information, you’ll be able to make the most of your website’s 24/7 open hours.

6. Newsletter Sign Up

Similarly to a blog, a newsletter allows viewers of your site to sample your product or services without yet having to buy into anything.  A newsletter can help build up those tentative but interested prospects into actual customers or clients through constant contact.  The content of your newsletter can be similar to that of your blog, but sending a newsletter is actively and consistently contacting your database with your unique information.

It may seem that this is an awful lot of work for a product we can’t physically touch, but if your website is constructed and run correctly, you’ll be able to physically touch the income it will drive to your door. Investing in your website may be one of the smartest moves you’ll make to really launch your small business to new levels.

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Adam Toren

About Adam Toren

Adam Toren is an Award Winning Author, Serial Entrepreneur, and Investor. He Co-Founded YoungEntrepreneur.com along with his brother Matthew. Adam is co-author of the newly released book: Small Business, Big Vision: “Lessons on How to Dominate Your Market from Self-Made Entrepreneurs Who Did it Right” and also co-author of Kidpreneurs.


  1. Jamie Northrup

    February 27, 2012 at 7:06 am

    Contact info is they key, also business hours… even better if you have it displayed on every page in the header, footer or sidebar. So many times I’m trying to find a companies location, phone number or hours and have a hard time.

  2. RiseShineWrite

    February 27, 2012 at 7:10 am

    Adam, I agree with all 6 essential features. I would add a number 7 for highly visual and professional layout with plenty of eye catching images. When a user lands for the first time on a website the layout and graphics are the first credibility touch point. A dull plain website might suggest spamming, scams or not worthy content. Hitting the back browser arrow is easier than trying to figure it out. In that case, the other 6 essential features will never get a chance.

  3. Liz

    February 27, 2012 at 10:36 am

    I agree with RiseShineWrite – I would add for a must have is a professional site. With platforms like wordpress and joomla this should not be difficult to accomplish.

  4. Mark Lynch

    February 27, 2012 at 12:10 pm

    Unique offers are important to capture information. Most people won’t just voluntarily submit their information, there needs to be something in it for them. Free valuable information is a great way to build trusted advisor status while at the same time gathering some information on people who are interested in what you have to say. That’s usually a good start in turning them into a customer or client.

  5. Chris

    February 29, 2012 at 6:48 am

    I agree with Jamie – phone number should be front and center on your homepage. A lot of people visit websites just to find your phone number.

  6. PattayaSource

    March 3, 2012 at 6:51 am

    Six excellent points, the contact information is definitely crucial for any business.

  7. Alicia I videochat

    March 4, 2012 at 4:54 am

    A good texo that appeal, and the subscription to a future customer loyalty ewsletter, creating good articles that give confidence in what you want to sell.

  8. Ryan Newby

    March 9, 2012 at 2:00 am

    Yes agree, ,, but one major thing I have learnt besides user frindly website etc is that educate/inform the customer for free about anything whether its how to use a new feature in a program or if ISP how to safety surf the web … tutorials, educate and the mass traffic usually comes, people come back for more answers as the last ones actually worked..