Is Auto-Billing Essential For Your Online Business?

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Every enterprise is looking for solutions to help it grow cost effectively and efficiently. The right billing solution helps improve productivity of business processes while also contributing towards client satisfaction and retention. It makes the sales and billing cycle faster enabling the enterprise to generate appropriate cash flow for future business use.

Large Number of Invoices

Your online business has a large number of customers, registered on your site. These customers may order every now and then or may subscribe to services. Service renewals happen on a monthly or a quarterly basis. Manual invoicing to these customers may take time and effort which is not feasible for the business. Since these customers may have different requirements and may choose different payment options the process becomes even more complex.

Time of Order Placement

A web business runs 24/7/365. Orders are placed and subscriptions are renewed, on an ongoing basis. Customers may login from anywhere across the globe and place and order.

An automated billing system like Invoicera makes it possible for the bills to be sent to the client e-mail address instantly.

Payment Process

Automated online payments are an essential for online businesses as the process of payment follow-ups or requests becomes next to impossible, for a large number of invoices. The clients can either pay through credit cards by registering their details or choose an appropriate payment gateway. Once the details are registered, the payment gets transferred automatically upon order placement. This saves time for both business as well as customers.

Site Integration

An auto-billing software essentially integrates with the e-commerce platform on which the web business has been built. The software automatically creates invoices on the basis of the orders placed on the website. This eliminates the time consumed in understanding the nature of the purchase, the prices and taxes etc.  The automated process helps in sending out bills as and when the sale takes place.

Integration with CRM and Inventory

Every online business has to manage a one-on-one relationship with its customers. The customers have to send out e-mailers and discount offers which have to be managed on an ongoing basis. Once a discount coupon has been offered to a customer, this should be redeemed while placing an order on the website. The auto-billing software, when integrated with a CRM software allows for automatic redemption of discount codes fed into the marketing system. This is essential for better customer acquisition, management and retention.  The invoicing system also integrates with the inventory management system to ensure that there is requisite stock of goods at all times.

Data and Payment Security

An auto-billing software enables safety of customer data and their payments. This is a prerequisite for any web business looking for long term customer relationships.

Customer Support

It is common for customers of web based businesses to face issues while receiving invoices and making payments online. Issue tracking also becomes difficult, if the time of the transaction is not predictable. An automated billing system ensures that such issues are at a minimum level.  The system also finds the right solution to the problem being faced and resolves it to satisfaction.

Diverse Requirements

An online business operates globally, with diverse customers and needs. These are related to different languages, taxes and currencies from different countries.  An automated system accommodates these requirements and ensures that the billing process is smooth for customers from different countries.

Every web business must embrace new processes and technologies to stay ahead of competition. Auto-billing is an essential investment that reaps long term dividends for any web based business that operates on a global level. It is important for the business owner to research and choose the right solution that can be customiszed for specific business needs. This would add to the efficiency of the whole system.

 

Veronika Tondon
 

Veronika Tondon is business enthusiast. She writes about emerging technologies and opportunities for business. She is working as a Marketing Manager with www.invoicera.com, a leading cloud invoicing solution.