Customer Service - Blogtrepreneur

How to Make Prospects Forget that You’re Trying to Sell Them Something

Posted on 13. Dec, 2011 by Guest Post.

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“Hi Sir, we have looked at your website and want to know if you are interested in buying our $200 monthly SEO package.” I maintain websites for clients of mine and have received this call at least 20 times within the past 6 months. Needless, to say, these “SEO providers” have not gotten a single [...]

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How to Mind Read Your Sales Prospects

Posted on 21. Nov, 2011 by Guest Post.

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Have you ever been put off by a salesman who was too pushy, too animated, too boring, or too much of anything? What if that salesperson mirrored your own personality? Wouldn’t you be much more at ease with him and much more receptive to his messages? That is the goal of adaptive selling, in which [...]

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That Little Something Extra

Posted on 07. Oct, 2011 by Adam Toren.

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In Louisiana there is a common word, “lagniappe” (pronounced “LAN-yap”), which means giving a little something extra to a customer’s order to build good will, and most of all, return business. A baker’s dozen is a good example. The French also have a similar PR technique called “amuse-bouche,” meaning mouth amuser. A chef presents a [...]

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7 Simple Ways to Destroy Your Business

Posted on 02. Sep, 2011 by Adam Toren.

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The relationship between a small business and its customers can be very complex at times. And although it’s not as intense as the relationships that we have with our loved ones, similar risks can be involved. The relationship between your business and your customers can be blemished by things like dishonesty, broken promises, and betrayals [...]

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5 Big-Money Questions to Ask Every Customer

Posted on 23. Jun, 2011 by Matthew Toren.

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Sadly, fear stands in the way of a lot of business owners’ success. They fail to ask their customers for their honest opinions of the service they’re offering due to a fear of negative feedback. By not gaining a good understanding of the flaws of your business, your potential will suffer. Does it feel as [...]

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3 Simple Steps to Increase Customer Retention

Posted on 04. May, 2011 by Guest Post.

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It takes effort and money to bring customers to your website. When a customer visits your site and they leave it’s a major bummer! The best customers are the ones that already use your product. Here are some simple things you can do to keep the customers you already have and make them super users. [...]

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Put the Customer First, Even When They Are Leaving You.

Posted on 11. Dec, 2009 by Adam.

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As we know, it’s all in the list. List building is so, so important for any online enterprise, as it gives you the opportunity to keep in touch with those ever so fleeting visitors to your site. A workable list building campaign will go out of its way to entice the visitor, offering an unbelievable [...]