4 Ways Businesses Can Reduce Human Error
Human error can have lasting repercussions for your business, including a reduced bottom line and a damaged reputation. While you can’t completely prevent errors, understanding a few common solutions will help you address them more mindfully.
Use Telematics to Reduce Errors
While a fleet allows your business to be more productive, it can also be a source of errors if you don’t manage it right. Luckily, telematics has become more popular in recent years, and telecommunications technology allows you to constantly communicate with your drivers, even when they are on the road. Installing hardware that can transmit data to your office can help you watch out for problems, and it helps you keep drivers safe while on the road.
Help Employees Continually Improve
After a new employee is out of training, don’t just leave them to do their work. Help them continually improve so they avoid making mistakes that other employees have made. One option is to give them a way of giving feedback on errors or making suggestions on how to improve your processes. You can also make sure you give them feedback on their work, so they are always improving. Giving performance reviews is a common way of setting goals for employees to reach. When errors do happen, investigate them to see why they happened and what you can do to prevent them in the future.
Improve Communication in the Organization
Good communication can prevent a myriad of incidents because a common cause of errors is a misunderstanding of how a process works. Encourage managers and employees to communicate regularly. It builds trust between the two parties, which allows managers to clearly communicate expectations. This greater degree of comfort also encourages employees to get clarification to ensure a thorough understanding.
It is not uncommon for data loss and distraction to occur when teams use multiple platforms to communicate. Consider restricting communication to one secure system. That way, employees and managers do not have to use multiple channels, and when they need to go back over information, it will all be in one place for them. It also means less time spent looking for information, which means they will be more effective at their jobs.
Evaluate the Way You Deal with Mistakes
The best time to fix an error is right after it happens. While it can be tempting to fix things and move on, this is also a good time to learn from them. Make sure employees have a safe space where they are not afraid to bring up mistakes they have made. If they feel like you will blame them, they may want to cover up errors instead of learning from them.
Instead, set the bar by speaking up about your own errors and how you have learned from them. This encourages them to point out issues that may have led to these errors. If you do notice a problem, gently share what can be learned from it, instead of assigning blame to the employee or team responsible.